FAQ

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Browse Frequently Asked Questions Regarding Your Pool or Spa

Having difficulty with a particular aspect of your pool or spa? Or perhaps you're just looking for more information on the care of your pool? Whatever the case, explore some of the most frequently asked questions Hendrix Pool & Patio receives and learn more about your product.

Need more information? Then call our team at 812-522-7387 or visit us at 495 N. Burkhart Blvd., Seymour, IN 47274 for a FREE estimate to discuss your pool, spa, or patio product.
pool

Frequently Asked Questions

Q: Which side goes face down on my solar cover?
A: Place the "bubble" side face down.
Q: My filter is leaking out of the backwash line even though the filter is set to the "filter" position. Why is this?
A: Usually, this leak means that the gasket in the valve of the filter is bad.
Q: How often should I change the sand in my filter?
A: For a chlorine filtration system, the sand should be changed every 3-5 years. For a Soft Swim system, the sand should be changed each year.
Q: How often should I backwash my filter?
A: You should backwash your filter only when your pressure gauge is reading 10-12 PSI above a "Clean Filter" reading. If your pressure gauge is broke, you'll need a new one, so that you can accurately plan backwashing services.
Q: How much time will I spend per week on a pool?
A: By using a chemical program from Hendrix Pool & Patio and by having an automatic pool cleaner, you can spend as little as 1 hour per week maintaining your pool, testing the water, adding the chemicals, emptying filter baskets, backwashing the filter, and brushing the walls.
Q: Why doesn't my site glass have water in it?
A: Your site glass will only have water in it when you backwash the filter.
Q: Do I need a fence?
A: In most counties and areas, you are required to have a fence for an above-ground or on-ground pool. For in-ground pools, you only need a fence or an automatic pool cover. However, some neighborhoods and insurance companies can require a fence even if you have an automatic cover, so be sure to check with your local authorities.
Q: Where should I keep the water level in my pool?
A: The water level in your pool should reach halfway up the skimmer, or even a little higher.
Q: I'm pretty sure my pool has a leak. What do I do?
A: The best thing to do to find out for sure if you pool has a leak is to perform the "bucket test". With the bucket test, you take a bucket, fill it with water, and set it on the side of your pool. Then, mark your pool's water level with the skimmer. If you lose the same amount of water from the bucket and your pool, you're simply dealing with evaporation. If the pool loses water faster than the bucket, you could indeed have a leak. You'll need to schedule service from Hendrix Pool & Patio to fix the leak!
Q: How often should I run my pool's pump?
A: You should run your pump a minimum of 10-12 hours per day. Optimally, you should run your pump 24 hours a day.

Q: What kind of donuts should I have on the job site when Dwight is building your pool? 
A: LOLOLOLOLOL

Hot Tub Troubleshooting

Having a problem with your spa or hot tub? Some problems are relatively simple and you may be able to fix them yourself without calling us for service! Browse our hot tub FAQs and see if you need our help! And if you do need service, contact our team to schedule an appointment or to get a FREE estimate!

Services for your hot tub that Hendrix Pool & Patio can provide if you can't troubleshoot your way to a successful outcome:
  • Your hot tub is not operating correctly or not heating: check the water level
  • Your hot tub is not heating properly: remove filters to see if it begins to heat up and if it does begin heating without the filters in, then you need to either chemically clean or change out your filters
  • If your hot tub is still not heating properly: check the settings and make sure it is not in an economy or vacation mode. It should be set to the standard operating mode
  • If your hot tub has no power (applies to 110v connections), check the breaker at the hot tub and plug in a hair dryer or something to see if it is working. Also, be sure to check the breaker at the main panel.
  • You are having trouble with water clarity or maintaining your sanitizer due to residues: bring us a water sample so that we can help you figure out exactly what is needed
Hendrix Pool & Patio advices you to change the water in your hot tub every 3-4 months. We recommend the usage of a "purge" product prior to completely emptying the tub. This will clear the lines and potentially help remove any scale or bio-film buildup.
Warrantied Equipment
Products and equipment from Hendrix Pool & Patio come with WARRANTIES from our team or the product's manufacturer.
"Let the experts at Hendrix Pool & Patio test your water and they can help you choose the products that you need to preserve your equipment and liner. Prevent additional problems from occurring, and balance the chemicals needed to maintain clear and sanitary conditions!"

 - Susan Whitaker O'Connor, Review via Facebook

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